Privacy Policy
Attica House - Your Privacy is Our Priority
This policy sets out how Attica House Pty Ltd ABN 546 157 14 666 and its related companies will handle the personal information that you may disclose to us when you use the Attica House website or other Attica House services. This policy contains information on how Attica House collects, uses, discloses, and stores personal information.
Important Information
The following information is required to be disclosed under NSW Fair Trading legislation:
Attica House may share your personal information with our suppliers, business partners (such as our logistics, billing, and security service providers, and our customer services team), law enforcement authorities, and our related bodies corporate.
What Types of Personal Information Will Attica House Collect?
Attica House will only collect the personal information that it needs to help you enjoy the full range of Attica House services. This means that when you use an Attica House website or other services, Attica House may collect personal information such as your name, address, telephone number, email address, payment details, age, and any content (e.g., text, images, video) you upload.
How Attica House Collects Personal Information
We collect personal information from you if you buy something from us, if you subscribe to our marketing communications, if you sign up for an account with us, and if you enter an Attica House competition.
We may also collect personal information through cookies, recording your IP address, and other statistical methods when you use an Attica House site.
When you share personal information with us, we will use our best endeavours to store and protect it securely. We use SSL encryption to help us with this task.
How We Use Your Personal Information
In general, Attica House will only use your personal information to provide the product or service that you have requested from us. More specifically, Attica House may use your personal information to:
- Communicate with you to facilitate your order or answer your queries (including but not limited to by phone, email, SMS, live chat, and other messaging platforms).
- Arrange delivery of the item(s) that you have ordered.
- Take payment for the item(s) you have purchased.
- Assist you with product choices and keep you informed of changes to product ranges or special offers.
Attica House also uses cookies, IP addresses, and other statistical information to improve our websites, track aggregated usage statistics, save items in your basket, and provide other personalized features. We will also use it to generally examine how our customers use and access our websites and services.
Attica House will only communicate with you by email and/or SMS for marketing purposes if you have provided us with your email address and/or mobile phone number and consented to receive marketing communications from Attica House.
SMS Privacy Policy Best Practice Guide
Our SMS communications are tailored to provide you with updates, promotions, and important information. We respect your privacy and ensure compliance with Australian privacy regulations. Below is a guide to how we handle SMS communications:
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Collection of Information:
- We collect your mobile phone number only when you provide it directly and consent to receive SMS communications.
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Consent & Opt-In:
- We will only send SMS messages if you have given explicit consent. This may include order updates, delivery notifications, or marketing messages.
- Consent can be withdrawn at any time by replying "STOP" to any marketing SMS, which will immediately remove you from our SMS list.
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How We Use SMS:
- We use SMS to keep you informed about order status, delivery updates, and any special promotions you have opted in for.
- You will only receive marketing messages if you have subscribed and provided express consent.
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Security & Data Handling:
- All personal data collected via SMS is securely stored and used in compliance with the Privacy Act 1988 (Cth).
- We ensure that third-party service providers handling our SMS communications maintain high standards of data security.
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Transparency & Opt-Out:
- All SMS marketing communications will include a clear and easy opt-out option.
- You can opt out at any time by replying "STOP" or by contacting us directly at info@atticahouse.com.au or calling 1300 754 700.
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Data Sharing:
- Your mobile phone number will not be shared with any third party unless required to fulfill your order (e.g., with our logistics partners) or if required by law.
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Frequency & Timing:
- We respect your time and will limit our SMS frequency to relevant updates and occasional promotions. We ensure that messages are sent only at reasonable hours.
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Complaints & Enquiries:
- For any concerns or questions regarding our SMS communications, please contact us at info@atticahouse.com.au or 1300 754 700.
Who We Share Your Personal Information With
Our suppliers:
We may share some of your personal information with the suppliers of the products sold on our sites to facilitate delivery. This includes the delivery address, recipient’s name, and contact details if necessary.
Our logistics partners:
We may share some of your personal information with our logistics partners to deliver the products you buy to the address you have provided.
Our billing & security partners:
We may share some of your personal information with our billing & security partners to ensure that your payment is processed smoothly.
Our business partners:
We may share your information with other business partners for purposes such as marketing, data analysis, and customer support services.
Federal or State police authorities:
We may disclose your personal information to authorities when required by law, in cases of fraud, or when threats are made against any of our employees or the general public.
Related bodies corporate:
We may disclose personal information to our related bodies corporate.
Overseas disclosures:
From time to time, we may share your personal information with team members, service providers, or business partners located overseas, depending on the nature of the services those recipients provide to us.
How You Can Control Your Personal Information
You are entitled to gain access to and/or correct the personal information that Attica House holds about you. You may access, amend, or update your personal information at any time by emailing us directly at info@atticahouse.com.au.
If we refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you ask us to do so).
How You Can Make a Privacy Complaint
You may send us an email at info@atticahouse.com.au if you have any questions or concerns about this Privacy Policy or how your personal information has been handled.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at 1300 363 992.
Security Information
When you enter information on our site (e.g., name, email address, credit card numbers), we secure it using current industry-standard encryption protocols.
Changes to Our Privacy Policy
We reserve the right to amend this Privacy Policy from time to time. If the amendments are material, we will provide reasonable notice before the amendments take effect.
Contact Us
If you would like to request access, correct your personal information, or make a privacy complaint, please email info@atticahouse.com.au.